Message to all our valued customers:
In response to the current coronavirus (COVID-19) outbreak in the UK, EnviroVent would like to share our current response with our valued customers. Please be assured we continue to monitor and follow Government advice on a daily basis.
EnviroVent takes the health & safety of our team and customers very seriously. We would like to reassure you that as a responsible employer we continually update our precautionary measures to protect our staff and the services that we provide on an ongoing basis, especially during these uncertain times.
Due to the development of the COVID-19 outbreak, we have introduced a secure, digital, remote working platform for our office teams and are pleased to advise that our phone lines are back on. This provides a credible business continuity plan ensuring that we continue to support our customers without supply interruption whilst also protecting our staff. Our team will work normal office hours, but with greater emphasis on contact via email as the majority of our team are still remote working. We have a general central email address firstname.lastname@example.org and other specific email addresses found on our Contact Us page.
We have been working hard to introduce the latest Government guidance and are pleased to advise that some of our expert installations team have now recommenced work in line with current receommendations. Similarly, our domestic team are now able to offer home surveys again, however there may still be some geograpical restrictions in certain areas of the country, in which case we are utilising video calls and photo messaging to ensure that we are able to provide the highest level of service at this time.
Risk mitigation measures we have taken leave our stock position and our supply chain robust. The factory and warehouse remain fully operational with appropriate social distancing measures in place.
While it is difficult to predict the impact and longevity of the COVID-19 challenge, we will continue to communicate with our customers and suppliers as it situation evolves.