You Can Email
Contact us by email and one of our team will be in touch.
Email us
Have a Complaint?
We’re sorry to hear that something hasn’t gone as expected. Please get in touch so our team can promptly understand the issue - we’re here to help. The fastest way to let us know is by completing the form below.
Need Help Before Submitting a Complaint?
You may find the answer you need in our Customer Service Hub, where we offer FAQs, resources, and guidance on common issues. Exploring these can often resolve queries quickly, or give you additional information before submitting your complaint.
Use Our Online Web Form
We're sorry to hear you're not happy.
The fastest way to make a complaint is to complete our online form here.
After completing our contact form, you will be contacted by one of our Customer Resolution Advisors, who will be on hand to listen and understand your experience.
Other Ways to Contact Us
Please get in touch with us by email, phone, post or to raise a complaint.
You Can Call
Our team are on hand and ready to speak to you. Call us on 01423 810 810.
Call UsYou Can Write To
envirovent Ltd Customer Care Team Harrogate West Business Park Unit 1, Bardner Bank Killinghall Harrogate HG3 2SP
Complaints
Frequently Asked Questions
At envirovent, we pride ourselves on customer excellence, and that includes handling issues which will occasionally happen.
We're of course sorry to hear that you have raised a complaint with us.
After completing a contact form on the Complaints page, you will be contacted by one of our Customer Resolution Advisors, who will be on hand to listen and understand your experience. A Complaint Case will be raised on our system, and you will receive confirmation of your unique case reference. Once we have all of the information through the investigation process, we will proceed with a proposed resolution to solve the issue experienced.
Please visit our Customer Service Hub if you need to raise a complaint with us.
While most complaints are resolved swiftly and within 2 weeks from receipt of the complaint, please allow up to 8 weeks for our team to fully investigate the complaint and liaise with both, yourself and all relevant parties.
We take Customer Experience seriously, and this includes ensuring that we fully understand issues our customers experience, and make sure that we do everything we can to make envirovent your number one choice of ventilation partner for years to come. Include the customer-facing document on this page.
We entirely appreciate that sometimes a complaint resolution may not be satisfactory, and that is why we include a resolution escalation process.
Our Customer Resolution Advisors will work with you to fully understand your complaint and listen carefully. Should the resolution be rejected, the Complaint Case is escalated to a senior Manager who will aim to resolve the complaint within 5 working days. Should the resolution be unsatisfactory, the complaint will be escalated to the Director, who will aim to resolve the complaint within 5 working days. Should you be unsatisfied with our resolution proposals, then you will need to contact the Ombudsman.
Please find more details about our complaint process, contacts in the escalation process, and how to contact the ombudsman here - Include the customer facing document on this page.
We're sorry to hear that you need to raise a complaint with us.
That being said, we are always eager to hear from our customers and ensure your journey with us is as easy as possible - that includes making a complaint.
Please visit our Complaints page, where you will be able to read about our complaint process and contact us with the details of your experience or issue.