Customer Experience Hub

We offer several convenient ways to get in touch with us, including Live Chat, phone, contact request forms, and through our social media channels.

For the fastest response, we recommend giving us a call, so you’ll be speaking to someone who can help you right away. No matter which option you choose, we’re here to make sure you get the support you need.

We would love to hear from you and arrange a home survey.

Please complete the form, and our team will be in touch within the next 2 working days.

Great! Our onboarding team will be delighted to hear from you and get you all set up.

Please email your request to onboarding@envirovent.com

Booking a service is the best way to ensure that your products stay in top condition and are working as intended. Booking a service is easy.

Please reach out to your local specialist here and advise which product you would like servicing. Please include any details available, such as the product serial number, to help ensure efficient support.

Ventilation is a controlled service in that any works that are undertaken on ventilation in a building outside of exceptions either need to be presented to the local Building Control Body, and where possible, the installer should be part of a Competent Persons Scheme.

Further information can be found in Approved Document F of Building Regulations.

envirovent has local representatives across the UK. If you would like to get in touch with us, please visit our Contact Us page, where you can find all the details.

Alternatively, you can submit your information, and your local specialist will reach out to you.

We don’t sell directly on Amazon or eBay, but you may occasionally find our products listed by third-party sellers.

If you purchase through these platforms, please note that returns and warranties must be handled through the original seller, not envirovent. This ensures everything follows the correct process and your rights are protected. If you’re unsure or need advice, just get in touch.

We’re happy to point you in the right direction.

At envirovent we want you to feel that doing business with us is easy. We offer credit accounts for Trade customers such as electrical wholesalers. We also accept pro-forma payments and ensure all payments are processed securely.

If you would like to set up an account, please contact onboarding@envirovent.com, and our friendly team will walk you through the next steps.

To contact your local specialist for more information on payment terms, please get in touch with our Customer Service team by clicking the Live Chat, or if you would prefer to phone us, we are available between 8:00 am and 5:00 pm Monday to Friday to speak on 01423810810.

Financing options and payment plans are sometimes available.

If you’re a homeowner and would like to explore this, please contact the person who provided your quotation; they’ll be able to advise you on what’s available.

It is recommended to regularly maintain ventilation products to ensure optimum performance and maintain the warranty. The regularity of the servicing can depend on a number of factors including any pollution conditions for the dwelling such as locality to a heavily polluted area. If you’re unsure or your unit isn’t working as expected, our Technical Services team can advise on the next steps, including warranty checks.

Please contact us on our Live Chat or call 01423810810.

While we are always trying to minimise the costs to our customers and ensure we share the burden of cost, we do include a charge for orders under £250.00.

Orders over this value are Free of Carriage Charge.

Every product comes with a printed manual in the box, and you can also download digital copies from the Product section of our website.

This way, you’ll always have easy access to the information you need.

During the Free Survey, we will

• Assess any condensation or mould problems in your property

• Take readings of the relative humidity levels

• Identify any underlying problems and make recommendations for a solution

• Free, no-obligation advice to help you make informed decisions about improving your home’s ventilation

Absolutely! We’re happy to provide these for you. Just email our team at onboarding@envirovent.com, and they’ll send the documents over promptly.

If you need anything else alongside this, let us know, we’re here to make the process easy.

We’re committed to reducing our environmental impact and promoting responsible practices.

• Eco-Friendly Products – Designed for energy efficiency and recyclability.

• Green Initiatives – Tree planting with More Trees (5,000 trees annually) and a dedicated “Green Warrior” team.

• Net-Zero by 2030 – Zero-carbon HQ, solar power, and transitioning to electric vehicles.

You can read the full policy on our Sustainability page, under Who We Are. If you have any questions or ideas, we’d love to hear from you!

All envirovent products comply with the most robust testing and compliance requirements, including CE marking and other standards, directives and regulations where applicable.

We know that innovation isn't just about technology; it's about evolving based on the needs and feedback of our customers.

That's why we have partnered with Vericon to deliver intelligent data for your ventilation products. Visit our Blog section to discover more about our partnership. 

We know energy efficiency matters, so we’ve made it easy to check the annual running costs for our ventilation products.

You’ll find a clear breakdown of costs for each unit on our dedicated page.

While envirovent operates with directly employed engineers, we are happy to hear from contractors who have completed our NICEIC-approved ventilation training course.

Our Compliance team will, of course, respond with details of the routes and requirements to become an approved installer.

Please email us at custmercare@envirovent.com for more details and to register your interest.

We provide a range of CPD-accredited courses designed to help professionals stay up to date with best practices in ventilation and indoor air quality.

Our courses are free, flexible, and delivered by experts, perfect for expanding your knowledge and earning CPD points.

Please visit our dedicated page to explore all available courses and book your session.

We run NICEIC-approved ventilation training courses designed for electricians and installers who want to stay compliant with Part F of the Building Regulations. These courses cover everything from system design to installation best practices, and they’re delivered by experienced trainers. What’s included?

• Compliance with Building Regulations (Part F)

• Best practices for design and installation

• Hands-on training from experienced professionals

• Certification upon completion

For full details, please visit our dedicated Training & CPD page

All Envirovent warranties are logged automatically on our central system, so you can rest assured that you don't need to 'register' your warranty as this has already been done for you.

Please refer to our Warranty Policy for more details. 

We’re here to make returns as simple as possible.

To start the process, please email returns@envirovent.com, and our team will guide you through the next steps.

If you’re unsure, please don’t worry, just drop us a quick email, and we’ll point you in the right direction so everything gets sorted smoothly.

Please note that if you bought one of our products through a third-party, such as an electrical wholesaler or online reseller like Amazon, you’ll need to follow their returns procedure.

We know that order tracking online is something you want, and we are working hard to enable this function.

We have listened to your feedback and hope to update you soon.

We are continuously looking for ways to speed up delivery, and in many cases, we can deliver the next day from receipt of the order.

Given our wide range of products and services, please allow 3 working days for the delivery of a Supply Only order, from the time of order placement.

The lead time for an installation can vary depending on your location, however most installations take place within 5 weeks of placing your order.

Don’t worry—we’ll get this sorted quickly!

If your order hasn’t arrived when expected, the best thing to do is give us a call. One of our friendly team members will check the status right away and make sure everything is on track.

We don’t have automated tracking updates just yet, so speaking to us directly is the fastest way to get accurate information and peace of mind.

Please have your order number at the ready, and we will give you an update while we are on the phone.

Please call our Customer Care Team on 01423810810 and Option 1.

We’re here to help!

The quickest way to make changes is to contact the person or team who arranged your order. If you’re unsure who that is, just email customercare@envirovent.com, and we’ll make sure your request gets to the right place.

If you need to update your contact information or delivery address, simply email our onboarding team at onboarding@envirovent.com.

They’ll make sure your details are updated quickly and confirm once everything is set.