
What is condensation?
Condensation happens when warm, moist air comes into contact with a cold surface, such as a window or external wall. Water droplets then form, which can lead to damp conditions and mould growth if left untreated.
Resident Support
For over 35 years, we have helped to reduce condensation and mould issues and improve the air quality in thousands of homes across the UK, helping to create safer, healthier places for people to live.


Everyone deserves to live in a home that feels comfortable, healthy and well ventilated. This Support Hub has been created to help you better understand condensation, mould and the ventilation systems that may be installed in your home.
Here you'll find practical advice, helpful video guides and easy-to-follow information on managing moisture, improving indoor air quality and getting the most from your home's ventilation. Whether you're looking for answers to a specific question or simply want to learn more, our resources are designed to support you every step of the way.

Condensation happens when warm, moist air comes into contact with a cold surface, such as a window or external wall. Water droplets then form, which can lead to damp conditions and mould growth if left untreated.

Damp is unwanted moisture within a property. It can be caused by sources such as leaks, rainwater entering the building, rising moisture from the ground, or poor ventilation that allows moisture to build up indoors.

Mould is a type of fungus that grows in damp environments. It often appears as black, green or grey patches on walls, ceilings, windows and other surfaces. Mould can damage decorations and belongings and may affect indoor air quality.

Moisture is created every day through normal household activities such as showering, cooking, washing clothes, and drying laundry indoors. Without effective ventilation, this moisture becomes trapped inside the home and can build up over time. When warm, moisture-laden air comes into contact with colder surfaces, condensation forms, creating the ideal conditions for damp and mould growth.
If your home has no ventilation system or an inadequate extractor fan, excess moisture may not be removed effectively. Good ventilation helps to control humidity levels, preventing condensation and mould while improving indoor air quality and comfort for everyone in the home.
Browse our collection of video guides covering condensation, mould and home ventilation. Each video provides practical information to help you get the most from your home's ventilation system.

Easy-to-follow advice on managing moisture and getting the most from your home's ventilation. These simple steps can help reduce condensation and create a healthier, more comfortable home.

Watch our short video to learn why mechanical ventilation is important, how it works in the background to keep your home ventilated, and the benefits it can bring to everyday comfort and indoor air quality.

Watch our video to learn how PIV can help reduce condensation, dilute and replace stale moisture-laden air, improve indoor air quality and create a fresher, more comfortable living environment.

MVHR systems supply filtered air, displace moisture-laden air and recover heat from extracted air to help maintain comfort. Watch the video to learn how MVHR works and the benefits it can bring to your home.

Good ventilation helps remove stale air, excess moisture and everyday pollutants from your home. By improving indoor air quality, it can help create a fresher, healthier and more comfortable living environment for everyone.
Ventilation also helps reduce condensation and the conditions that allow damp and mould to develop, supporting a home that feels cleaner, healthier and more pleasant to live in all year round.
Looking for information about the ventilation system in your home? Our product fact sheets provide helpful guidance on how your system works, what to expect during everyday use, and how it can help manage moisture and improve indoor air quality.

The Infinity 8 continuously removes moisture and stale air from areas such as bathrooms and kitchens, helping to reduce condensation and improve indoor air quality throughout your home.

PIV systems gently introduce filtered air into your home, helping to dilute and replace stale, moisture-laden air. This can help create a more comfortable living environment and reduce condensation and mould.

MVHR systems continuously remove stale air while supplying filtered air throughout your home. They also recover heat from the extracted air, helping to improve comfort and energy efficiency.

Need additional support? Whether you have a question about your ventilation system or require assistance with condensation and mould, our team is here to help. Get in touch and we'll point you in the right direction.