envirovent limited Mould Treatment & Overpaint Warranty Terms & Conditions

1. Warranty Coverage

envirovent limited warrants that the mould treatment and/or overpainting works shall be performed in accordance with agreed risk assessment methods, care, and diligence in accordance with industry standards. Subject to the conditions set out below, envirovent limited further warrants that the treated surface areas shall remain free from visible mould regrowth for the duration of the Warranty Period (as defined below).

For the purposes of this warranty:

the “mould wash” means the application of a treatment to remove mould from the treated surface.

the “mould treatment” means the application of both a mould wash and anti-mould paint to the treated surface.

the “customer” means the property owner who places an order for envirovent limited to carry out the works at the property (which has been fully accepted by envirovent limited) and to whom envirovent limited has provided this warranty.

2. Warranty Period (12-Month Warranty)

Subject to the conditions set out at paragraph 3, a warranty period of twelve (12) months shall apply from the date of completion of the works. Completion of the works shall occur on the date on which envirovent limited, at its sole discretion, concludes that the mould treatment and overpainting works are complete (the “Warranty Period”).

3. Conditions of Warranty

The warranty is conditional upon the following being satisfied:

The customer ordering the envirovent limited ventilation system and installation within 30 days of the later of the completion of the mould treatment and overpainting works or the date of the ventilation quotation.
The customer ordering all ventilation measures and products (including installation) deemed by envirovent limited to be necessary as stated in the property quotation to achieve full compliance with the requirements of Approved Document F (AD-F) or any applicable devolved standard.
The customer completing any recommended further works as deemed necessary by envirovent limited and included in the ventilation quotation or notified to the customer in writing within 90 days of ventilation installation, including but not limited to trickle vents and door undercuts.
The installed envirovent limited ventilation system remains in full working order and is operated, used, and maintained at all times in accordance with the manufacturer’s guidance for the duration of the Warranty Period.
Adequate and continuous background ventilation is maintained throughout the property in accordance with Approved Document F (AD-F) or any applicable devolved standard.

4. Exclusions

This warranty shall not apply to, and envirovent limited shall have no liability whatsoever for, any of the following:

Any surfaces, substrates, rooms, or surface areas that were not treated and/or overpainted by envirovent limited.
Any mould, dampness, condensation, or moisture-related issues arising from or attributable to:

i. Structural defects or failures, including but not limited to bridging, defective or failed render, roofing defects, or defective or failed damp proof courses.

ii. Rising damp, penetrating damp, or lateral moisture ingress.

iii. Flooding, plumbing leaks, escape of water, or external water ingress from any source.

iv. Excessive moisture generation, inadequate heating, insufficient ventilation, or any acts or omissions of occupants.

Damage or failure resulting from building movement, structural settlement, subsidence or construction defects.
Fair wear and tear, lack of maintenance, neglect, misuse, or accidental damage.
The property is not adequately heated or ventilated, or is subject to excessive occupancy levels, inadequate ventilation practices, or related condensation, including but not limited to drying clothes indoors without appropriate ventilation, obstructing or disabling vents, or switching off mechanical ventilation systems.
The works must constitute a complete mould treatment carried out by envirovent limited and must not be for wash only.
Any envirovent limited ventilation system installed by a third party.

5. Remedy

Where visible mould regrowth occurs on treated surface areas within the applicable Warranty Period, the customer shall notify envirovent limited in writing within 30 days from the mould regrowth becoming apparent and shall provide supporting evidence, including photographic evidence with such notice.

Following receipt of the above notification, envirovent limited may, at its absolute discretion, access the property to carry out a survey / inspection and / or request any supporting evidence. This may include an inspection of the treated surface areas, assessment of the ventilation system, and review of usage data from the ventilation system to verify compliance with the warranty conditions. The customer shall permit envirovent limited to access the property to carry out said survey or inspection and provide such reasonable assistance as envirovent limited may require.

Failure by the customer to provide such evidence or access reasonably required by envirovent limited to validate the warranty claim will result in the warranty being void.

Subject to the warranty conditions and the notice and inspection requirements being fully complied with by the customer, envirovent limited shall, acting reasonably, carry out such remedial works as it deems appropriate, which may include re-treatment and/or repainting of the affected surface, at no charge to the customer.

6. Limitation of Liability

envirovent limited’s total liability under or in connection with this warranty shall be strictly limited to the reasonable cost of re-treatment and/or repainting of the affected surfaces carried out by envirovent limited in accordance with this warranty.

envirovent limited shall not be liable for any claims brought under this warranty outside of the Warranty Period.

envirovent limited shall not be liable for any consequential, incidental, indirect, or economic losses or damages, including but not limited to loss of use, loss of enjoyment, alternative accommodation costs, or damage to furnishings, decorations, fixtures, or personal property.

Nothing in this warranty shall limit or exclude envirovent limited’s liability in a way that is not permitted by English law.

envirovent limited shall not be responsible for, nor shall it cover the cost of, any remedial mould treatment carried out by the customer, resident, or any third-party contractor in the event of mould recurrence.

7. Non-Transferability

This warranty is granted exclusively to the customer (property owner) of the treated property at the date on which the works are carried out by envirovent limited and is strictly non-transferable and non-assignable. Notwithstanding the foregoing, where the customer is a landlord, this warranty may be transferred to a subsequent landlord (property owner) solely with the prior written consent of envirovent limited, and provided that all terms, conditions, and obligations of this warranty are fully complied with by the transferee. Any purported transfer or assignment in contravention of this provision shall be null and void.

8. Void Warranty

Where the warranty has come into effect, it shall be automatically void without any liability of envirovent limited if any of the following occur within the Warranty Period:

The envirovent limited ventilation system is disabled, disconnected, powered off, or otherwise not maintained in accordance with envirovent limited’s published instructions and guidelines.
Leaks, flooding, rising damp or other sources of damp, moisture ingress or water penetration are not properly remedied following the mould wash treatment.
The property is altered or structurally modified, including but not limited to refurbishments, or extensions to the building design or construction without the prior written consent of envirovent limited.
Additional paints, coatings, or treatments are applied to treated surfaces without the prior written consent of envirovent limited.
The treated surface area is damaged, altered, redecorated or interfered with by the customer or any third party.
The property is used, whether in whole or in part, for any commercial, business, trade, or other non-domestic purposes, save for incidental home working that does not involve client visits, increased occupancy, equipment generating excess moisture, or any alteration to the ventilation performance or use of the property. The property shall otherwise remain in use solely as a private domestic dwelling throughout the Warranty Period.
Any other material failure to comply with the terms of this warranty.
The customer fails to provide envirovent limited with access or evidence in accordance with the remedy process set out at paragraph 5 in the event of a warranty claim.

9. Additional Landlord (Property Owner) Responsibilities

If the customer is a landlord, the following obligations shall apply to the landlord in addition to any other responsibilities set out in this warranty:

envirovent limited may, at its discretion, remove furniture and blinds as necessary to carry out mould treatment works. While all reasonable care will be taken during such removal, envirovent limited shall not be liable for any damage, loss, or wear caused to these items during removal, handling, or reinstallation.
The landlord shall advise the resident of the treated property to remove or adequately protect any valuable, fragile, or irreplaceable items prior to the commencement of works. envirovent limited shall not be liable for any loss or damage to such items.
The landlord shall be solely responsible for any costs arising from disputes with the resident. envirovent limited shall have no financial liability for any costs related to disrepair, alternative accommodation, or any other expenses resulting from any dispute.
The landlord shall, for the duration of the Warranty Period, maintain the installed ventilation systems in accordance with the manufacturer’s guidance and recommended maintenance schedules.

Mould Treatment & Overpaint Warranty Terms and Conditions