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Warranty

Warranty Terms and Conditions

We appreciate you choosing this quality EnviroVent product. We are confident that you will be delighted with the performance of the system and the resulting improvement in air quality in your home after the installation of the unit.

We are EnviroVent Limited, company number 06297061 (Unit 1 Bardner Bank, Harrogate West Business Park, Killinghall, Harrogate, North Yorkshire, England, HG3 2SP), and we provide either a Parts and Labour Warranty or a Parts Only Warranty for your unit. The type and duration of the warranty which is applicable to your unit can be found in the installation guide, and further details of how you can make a claim under the warranty are set out below.

Please note that, except as stated in the paragraph below, the warranties we provide apply only to the individual or organisation who purchased the unit. If you are not the purchaser (for example, you rent a property and your landlord purchased the unit) and you have any difficulties with the unit, please speak to the purchaser who will be able to make a claim under the warranty where appropriate. Please retain a copy of your receipt for proof of your purchase.

If you sell the property in which the unit is installed, you may transfer your warranty to the new owner of the property. You must provide the new owner with a copy of your receipt to enable the new owner to make a claim under the warranty.

Supply & Fit

If your unit has been supplied and installed by us, or any of our franchisees or local domestic specialists, it is covered with a full Parts and Labour warranty. This means that if, during the warranty period, your unit ceases to function in accordance with its specification due to a fault with the unit or due to the manner in which the unit was installed, we will (at our discretion) either repair or replace the unit, or correct any fault in the installation of the unit. This is subject to the exclusions set out below.

If you perceive an issue and would like to make a claim under a Parts and Labour Warranty, please contact us on 01423 810810 or email customercare@envirovent.com. We will provide guidance over the phone and, if necessary, a visit from one of our engineers or local domestic specialists can be arranged. Please note that you must notify us of any issues that occur during the warranty period, the deadline to report an issue is 30 days after the warranty period has expired.

Provided that you are eligible to claim under the warranty, any replacement unit and any work to repair the unit, fit a replacement unit or correct any fault in the installation of the unit will be undertaken at no charge to you.

If we supply a replacement unit, we will provide a unit of equivalent or better specification than the unit being replaced. Replacement units may be new or reconditioned. Replacement units will be covered by the warranty for the remainder of the original warranty term.

Please note that call-out charges may apply if no fault is identified during the visit.

Supply Only

If your EnviroVent unit was purchased or installed by a third party, it is covered by a Parts Only Warranty. This means that if, during the warranty period, your unit ceases to function in accordance with its specification due to a fault with the unit, and the unit was properly installed in accordance with the installation guide, you will be entitled to have the unit repaired or replaced on a parts only basis. This is subject to the exclusions set out below.

If you perceive an issue and would like to initiate a claim under a Parts Only Warranty, please contact the original place of purchase or the third-party installer who installed the unit for assistance.

In the event you are unable to contact the original place of purchase or installer, please contact us on 01423 810810 or email customercare@envirovent.com. We will provide guidance over the phone and, if necessary, a visit from one of our engineers or local domestic specialists can be arranged. Please note that you must notify us of any issues that occur during the warranty period, the deadline to report an issue is 30 days after the warranty period has expired.

Provided that you are eligible to claim under the warranty, any replacement unit will be supplied at no cost to you. The warranty does not include labour or installation services. If you require assistance with fitting or replacing the unit, this can be arranged as a separate, chargeable service.

If either the original place of purchase or installer or ourselves, supplies a replacement unit, this will be a unit of equivalent or better specification than the unit being replaced. Replacement units may be new or reconditioned. Replacement units will be covered by the warranty for the remainder of the original warranty term.

Please note that call-out charges may apply if no fault is identified during a visit by the place of purchase, installer or our engineer or local domestic specialist.

Warranty Exclusions

If you are seeking to claim under the warranty, the following exclusions apply. In the event that an exclusion applies, we will not be required to accept your warranty claim and therefore will not be required to repair or replace your unit or provide any labour to resolve the fault. We may still be able to help, but you will need to pay for the repair or replacement unit and any labour required.

If you are an individual purchasing the unit for personal use, please note that as a consumer you have legal rights in relation to your purchase of the unit. Those legal rights are not affected by the exclusions set out below.

  • Faults that occur due to improper use (see installation guide for more information).

  • Incorrect installations or negligence by any person other than ourselves or our franchisee/local domestic specialist.

  • Faults that occur due to normal wear of components outside of the warranty period specified in the installation guide.

  • Faults that occur due to accidental damage, misuse, or abuse to units.

  • Faults that occur due to the customer (or any other user of the unit) failing to observe and adhere to the instructions in the installation guide and the user resident guide regarding safety, use, start up and maintenance. This includes the checking and changing of filters (check the ‘maintenance’ section of the installation guide or user resident guide for more information).

  • Any unit that has been purchased from an unapproved source, or any unit which has had unapproved parts (such as filters) fitted. This includes but is not limited to units and parts purchased from auction websites.

  • Faults that occur from tampering, services or repair work that is completed by somebody without our approval or authorisation (this does not include general cleaning).

  • Any fan that has been designed to run continuously cannot be turned off for long periods of time (this can damage the unit). However, units can be turned off for cleaning or general maintenance if required. Units should be turned back on once cleaning and maintenance is complete.

  • Any unit that has been installed in a property, is then removed and then re-installed in a different property.

If you would like to make a formal complaint, please use the link here and follow the steps on the webpage.