A standard survey will normally take around 1 hour. This gives us plenty of time to speak to you about any issues within the property, check the areas for concern and carry out a full survey. If we feel that the problem is due to condensation or a ventilation issue and not rising or penetrating damp then we can then explain what solutions we can offer.

Yes, although we do can provide you with a full report after the survey which includes details of our findings, we would need someone to be at the property to let us in and answer any questions that we might have pertaining to the survey.

To ensure we can offer a solution and enable us to specify the correct ventilation unit we carry out various measurements and tests as part of our survey. These include taking temperature and humidity readings and measurements. We will then run through the solution including a full demonstration of how it works and there is plenty of time for us to answer any questions you might have.

It is difficult to know what the problem is unless we physically see it for ourselves. You might think that you have a condensation problem due to wet walls or streaming windows and it could turn out to be due to a burst pipe, penetrating damp or rising damp, which would all require a different approach. Unfortunately, without a survey we cannot guarantee that the product will eliminate the problem.

We aim to have a full survey report emailed back over to you within 3 days of the survey taking place. This will include our findings, humidity, temperature readings, any areas for concern and our recommendation as to what is required next. If we are unable to offer a solution to the problem we make this clear within the survey report.

We understand that you might work in the daytime and may be unable to get time off to attend the survey. We aim to offer several different options to book a ventilation survey with us and when possible we will try and work around your time. We do have some limited evening and weekend slots available in most areas but these tend to book up fast so it is advisable to contact us as soon as possible to arrange a survey if you have a condensation or mould problem that requires immediate attention.

In most instances the survey is offered free, in order for us to give you the correct advice, though there are some geographical limitations so please contact us and enquire.

Once you decide to go ahead with the order there are 2 payment options. We offer 12 months 0% finance (subject to status) where we will take a 10% deposit on confirmation of the order and then you pay 12 equal monthly payments or you can pay a 50% deposit on order and the final balance on completion of works.